Terms and ConditionsGeneral Requirements
In these terms and conditions, unless the context otherwise requires: "We" or "Company" or "W1 Watches" means [Cavendish Exchange Limited] "You" or "Customer" refer to the person or persons sending a watch, jewellery or other item or items containing gold, platinum, silver, titanium, and other precious metals, gemstones (including and not limited to diamonds, rubies, sapphires and emeralds), or any combination thereof (hereinafter referred to as “Merchandise”) for the sale to and purchase by, W1 Watches.
These terms and conditions shall be governed by the laws of England and Wales. No failure of W1 Watches to exercise or enforce any right or provision of these terms and conditions will not be deemed as a waiver of such right or provision. If you would like a copy, please print them from our website, or email us at firstname.lastname@example.org or call our customer service department on 020 7734 4799.
By posting your Merchandise to W1 Watches, each customer agrees to all the T's and C's regardless of whether you have signed the Valuation Form enclosed in the W1 Watches Pack
Ownership of Merchandise.
Every customer must be at least 18 years of age in order to sell Merchandise to W1 Watches. Every customer must be the actual legal owner of all watches, jewellery and other Merchandise sold or attempted to be sold to W1 Watches. Every customer must be acting on his or her own behalf and not as the agent or representative of another person. You must be domiciled in the United Kingdom.
The customer guarantees all of the following: that no Merchandise sent to us are the result of illegal activity in the UK or any other country; the Merchandise is sold free of liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; that any transaction initiated by the customer will not cause W1 Watches to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of any country; not to send in any hazardous materials to W1 Watches such as arsenic, mercury, lead, tin or any other harmful, or toxic elements.
You agree that you may have to provide us with proof of identification before we pay you, so that we can meet our legal obligations.
Posting and Insurance
All Merchandise sent to W1 Watches must be by a carrier that employs a system whereby your shipment can be traced. All Merchandise posted to us by using the Royal Mail Special delivery bag provided in the W1 Watches pack or by the Courier door to door service, is at the customer's own risk until received and signed for by W1 Watches. Post office and Courier receips of sent items to W1 Watches must be kept in order to make a claim from either Royal mail or the Courier.
You need to list the Merchandise you are sending us on the form provided and you need to complete your details in full and sign the Customer Declaration. W1 Watches reserves the right to reject any forms (and the Merchandise they are sent with) which are not properly completed and signed. W1 Watches also reserves the right to reject delivery of any package which appears to be opened, damaged, or tampered with in any way. Any such packages we reject will be returned to you - at our cost - but without any liability to W1 Watches.
In no event or circumstance will W1 Watches be liable to any third parties or insurance carriers, nor will W1 Watches be liable for any consequential or indirect loss, whilst not in receipt of the Merchandise.
Receipt of Merchandise
We will record the opening and the contents of each Watch Pack or parcel sent to us. We will retain the footage for 10 days after we receive the package. You may request a copy of the video for an additional fee.
When we receive your Royal Mail Special Delivery Envelope or Package from our designated Courier, one of our expert staff, using factors that we deem to be appropriate. In order to accurately value your Merchandise, we may need to open the watch and take other actions that we deem reasonably necessary to appraise your Merchandise. This can include, sending your Merchandise, at no extra cost to you, to a Third-Party. You therefore authorise us to communicate with any Third Party regarding the information that you have disclosed relating to you and/or your Merchandise.
Please note, that if you send us counterfeit or fake Merchandise, there is a £15 fee for returning them, or we can dispose of them free of charge. Your payment must be received within 28 days or the items will be disposed of.
Upon completing our appraisal of the Merchandise, we will notify you of our offer by the method you have indicated to us on the Valuation Form. If we fail to make contact initially, we will keep trying and will keep your goods in a secure place such as a safe, in the meantime.
If you accept the offer, we will send payment to you within three working days from the day on which you accept the offer. However we will endeavour to send payment to you the same working day that you accept our offer.
If you do not accept the offer, will send your Merchandise back to you at your address as it appears in our records via the shipping method of our choosing at our expense and within 5 working days.
If after 28 days we have been unable to contact you –then it will be deemed you have accepted our offer and we will send payment for your Merchandise to the name and address provided.
All sales are final. No refunds, returns or credits are permitted. Once you have accepted our offer, we will deem your acceptance as legally binding on both of us and it is irrevocable.
How do I get paid?
After our offer has been accepted, we will arrange payment details with you. We will pay by one of the following payment methods:
- Direct bank transfer to your Account. We can pay straight into the account of your choice in the UK. There is no charge for this service.
- Cheque. We can send you a cheque the next working day after you have agreed to our offer - at no charge to you. We will send you a payment receipt along with the cheque to the same address to which we sent the Watch Pack or sent the Courier.
Limitation of Liability
This limitation of liability shall be binding on each and every customer and any third party, including, but not limited to, the customer and the customer’s successors, assigns, insurance carriers and any other individual or entity asserting any right or claim relating to customer’s transaction with W1 Watches.
No liability will be accepted for loss or damage resulting from the use of services offered by W1 Watches, and in no event shall W1 Watches be liable to any third party, including any insurance carrier. W1 Watches shall not be liable for any subrogation claim brought by customer’s insurance carrier and, by submitting an item to W1 Watches, the customer expressly and specifically waives any such subrogation claim on his or her behalf as well as on the behalf of his or her insurance carrier.
To the maximum extent permitted by applicable law W1 Watches shall not be liable to anyone for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity.
W1 Watches makes no representations, statements and warranties of any kind that the services provided by us will meet your expectations.
By submitting the item, the customer explicitly and expressly accepts this limitation of liability as well as the remainder of the terms and conditions.
Copyright and Other Intellectual Property Rights
For the purpose of these Terms and Conditions the expression "Site Information" means any /images, graphics, photographs, text, information, data, animations, videos, applets, computer programs, computer code and scripts operating within, appearing in, published on or which form part of, this site (the "Site").
Unless otherwise expressly stated, all intellectual property rights (including, without limitation, copyright, trademarks, service marks, database rights and trading names) in the Site Information are owned by us, Cavendish Exchange. We may publish photographs, /images or text on the Site in which the copyright is not owned by us. Where this is done, and where practicable, we acknowledge the copyright owner.
You may view the Site Information in a web browser for private browsing purposes only. Copying the Site Information into a computer cache or storage device for private on or off-line browsing purposes is also permitted. You may not make a copy of the Site Information or any part of it for any other purpose without our prior written consent, which may be granted at our sole discretion (or where we do not own the copyright, we will direct you to the owners themselves for such consent, where reasonable practicable). Furthermore, and without prejudice to the foregoing, you are not permitted to use, display or otherwise incorporate the Site Information into any web page which does not form part of the Site by hypertext link, or by any other means other than copying, without our prior written consent. Nothing in these Terms and Conditions or on the Site constitutes a license to use or copy the Site Information in any way.
For the purposes of the transaction, you hereby agree to the use of electronic signatures, receipt of offers by email, use of electronic contracts and to accept these terms and conditions by electronic means.
W1 watches reserves the right to change these T's and C's and suggest you to revisit our website periodically to ensure that you are aware of our current T's and C's. If a customer sends Merchandise more than once, it is your responsibility to check the T's and C's on each separate occasion that you choose to send the Merchandise to ensure you know our latest T's and C's by which you agree to be bound by sending those subsequent items to us.
The W1 Watches Team
If you have any queries please call us on 020 7723 4799 10am to 11pm, 7 days a week including public holidays. Alternatively, you can email us email@example.com or write to us at:
28 New Cavendish Street
W1 Watches is the trading name of Cavendish Exchange Ltd, a company registered in England. Company Number 1148841